Reporting Problems and Suggestions

Suggestions for product features
If you have any suggestions for improvements or additions to the software, we will be happy to hear from you. We always take customer requests into consideration when deciding on the features to be included in a new revision of software, so your input to this process is valuable.

Reporting Problems
Similarly, we want you to be able to rely on the product working correctly. So, if you do find a particular problem with the software, please report it to our Technical Support team so that it can be investigated. We recognise that your production schedules are vitally important, so you will find that our response to critical problems is generally unsurpassed in the industry.

How to Contact Us
If you are using Easy-PC for Windows version 6 or later, you can email software problems and suggestions direct to our Technical Support team using the Support options available on the Help menu in Easy-PC itself. This feature is available in addition to our existing Technical Support help desk which can be contacted by phone or email (see our Support Policy).

Or, you can of course simply use your own email software to send in problems and suggestions. If you are doing so, please include the product name and version, your contact details and customer ID/reference number, and a full description.

Important: if you are reporting software problems through any channels, it is important to include all relevant data files and problem descriptions. Missing data or information may simply increase the length of time it takes to resolve your issues.

Updates
Finally, if you are having problems with your software, it is usually worth checking to see if there is a recent update available before contacting our support team.