Support Policy

Technical Support

We provide full technical support for our products via email and telephone. Support is limited to the current major version and according to the conditions set out below on this page. Click here for information on how to get technical assistance with any of our products.

We regret that we cannot provide on-site support for any problems, nor any form of support for discontinued products or for problems relating to operating systems, networks, hardware, etc.

Updates

Major "Version Updates" are available to registered users for a nominal fee each year. This will enable you to get the latest major version of the product, continued technical support and all service patches available on our web site. We are unable to issue bug fixes or other program corrections on any version other than the current release version. If you have purchased the product within 1 month of a major release, provided you have registered the product with us, you will be entitled to receive the update free of charge.

In order for this to work successfully, it is essential that any problems are reported to us before your warranty period has expired. To take full advantage of the free update service you must complete and return the User Registration Form provided with your purchase.

Product Revisions

Please check the list of product versions for the latest release information. For existing users, you can download a software update directly from the download library to get up-to-date with the latest revision. If you require a new CD for a revision there may be a small media charge.

Patches

From time to time we issue 'service patches' to existing products, either to correct any faults which have been reported or to add new features. These updates are currently available free-of-charge as downloads from the updates page for registered users.

Upgrades

For existing Easy-PC For Windows users who have a pin limited product variant, you can upgrade to one of a higher limited pin variant for the difference in list price at any time.

For users who still own or use one of the older DOS based Easy-PC products, we still have very attractive offers to upgrade you to our Easy-PC For Windows product range. Please contact us for more information and prices.

Operating System Support

We have a clear support policy for the various versions of Microsoft Windows, the supported operating systems are detailed here.