Technical Support for your software
Our support coverage
We provide full technical support to registered users of the current version of our products and to those who are genuinely evaluating the software prior to purchase. Support is limited to the current major version and according to the conditions set out below.
We regret that we cannot provide on-site support for any problems, nor any form of support for discontinued products or for problems relating to operating systems, networks, hardware, etc., or when running on systems that do not meet our system requirements.
Major "Version Updates" are available to registered users for a nominal fee each year. This will enable you to get the latest major version of the product, continued technical support and all service patches that become available on our web site. We are unable to issue bug fixes or other program corrections on any version other than the current release.
Service updates ("updates" or "patches") are provided free of charge for you to download from our Updates page and can be used to keep your current version installation up-to-date with corrections to any faults that have been reported or new features that have been added.
Ideas for improving the software
We want you to have the best possible experience with Easy-PC, so if you do discover something that doesn't seem to be working as well as it could, or you have a suggestion for a change or addition to the software that would make your job easier, please let us know. Just drop us an email at firstname.lastname@example.org and we'll be happy to discuss it with you.
Accessing Technical Support
To contact Technical Support, please email email@example.com with a full description of your problem or issue (including any relevant details and/or data files) and we will investigate it for you.
For urgent problems you can call the technical support centre on +44 (0) 1480 382538 during UK office hours, but please be aware that this is a resource for all our users so we can only deal with specific technical problems via the phone. If you need instruction on how to use certain parts of the application, or would like to discuss any aspects of the software or general PCB design issues in more detail, we are happy to offer customised training and consultancy either on-site or at our head office.
When speaking to our technical team, please provide your 'Customer ID' or other proof of ownership of the software. If you have not registered your software with us (for example after purchasing through one of our distribution outlets) please email your details along with your Product ID code to our Sales team.
Advice, questions and discussion is also available through our Online Forum. Here you can find members of our worldwide user community happy to discuss your question or comments. If you are not already a member of the Forum then it only takes a moment to sign up.