Our support coverage
We provide full technical support to registered users of the current version of our products, and to those who are genuinely evaluating the software prior to purchase. Support is limited to the current major version and according to the conditions set out below.
We regret that we cannot provide on-site support for any problems, nor any form of support for discontinued products or for problems relating to operating systems, networks, hardware, etc.
Major "Version Updates" are available to registered users for a nominal fee each year. This will enable you to get the latest major version of the product, continued technical support and all service patches available on our web site. We are unable to issue bug fixes or other program corrections on any version other than the current release version. If you have purchased the product within 1 month of a major release, provided you have registered the product with us, you will be entitled to receive the update free of charge.
In order for this to work successfully, it is essential that any problems are reported to us before your warranty period has expired. To take full advantage of the free update service you must complete and return the User Registration Form provided with your purchase.
Service updates ("updates" or "patches") are provided free of charge for you to download from our Updates page, and can be used to keep your current version installation up-to-date with corrections to any faults that have been reported or new features that have been added.
For existing Easy-PC For Windows users who have a pin-limited product variant, you can upgrade to a higher variant for the difference in list price at any time.
Accessing Technical Support
To contact Technical Support, please email email@example.com with a full description of your problem or issue (including any relevant details and/or data files) and we will be happy to help.
For urgent problems you can call the Hotline on +44 (0) 1480 382538 between 9.30am - 4.30pm GMT, but please be aware that this is a resource for all our users so we can only deal with specific technical problems via the Hotline. If you need instruction on how to use certain parts of the application, or would like to discuss any aspects of the software or general PCB design issues in more detail, we are happy to offer customised training and consultancy either on-site or at our head office.
Please be prepared to provide your 'Customer ID' number or other proof of ownership of the software. If you have not registered your software with us (for example after purchasing through one of our distribution outlets) please email your details along with your Product ID code to our Sales team.
Peer-to-peer support is also available through our Online Forum, where you can find members of our worldwide user community happy to assist with software problems and general enquiries. If you are not already a member of the Forum then it only takes a moment to sign up.
Ideas for improving the software
We want you to have the best possible experience with Easy-PC, so if you do discover something that doesn't seem to be working as well as it could, or you have a suggestion for a change or addition to the software that would make your job easier, then please let us know. Just drop us an email at firstname.lastname@example.org and we'll be happy to take a closer look.
Documentation in PDF format can be downloaded as shown below:
You will also find some documentation installed with your copy of Easy-PC. You can find this using Windows Explorer (look for the 'Doc' folder where you have installed the application) or you can access the latest Update Notes and the Evaluation Guide directly from the Help menu inside Easy-PC itself.
Unlike many software packages, we also still supply a printed manual when you buy the product. We find that this is something our users really value as a useful resource, or perhaps a welcome relief from staring at a screen all day! Of course, over time as we add new features to the product your printed manual will fall behind. It can still be a handy thing to have around, and we are always happy to sell you a new up-to-date copy of the manual if you would like to have one that contains all the latest features.
Easy-PC is a Windows application, and is only supported on the 'current' desktop (not Server) versions of Windows, both 32- and 64-bit. It is not officially supported on Windows 'emulators' or other 'hosted' systems such as can be used to run Windows applications on Mac or Linux.
Our support for each Windows version continues for a period of approximately two years after Microsoft cease mainstream support for that version, as shown below. We no longer directly support Easy-PC on earlier versions of Windows, although you may still find that the application operates perfectly well on those versions.
|Windows Version||Support for Easy-PC continues until at least|
|Windows 7||June 2017|
|Windows 8 & 8.1||June 2020|
|Windows 10||June 2022|
We recommend that you use at least the minimum hardware specified for the version of Windows you are going to run. If it can run Windows and a few applications without struggling, then it should suffice for all but the most complex of Easy-PC designs.
We don't stipulate an absolute minimum hardware specification, partly because there are so many different varieties and combinations of computer available. The only solid restriction is that some of the more complex dialogs within the application are quite large and will thus require at least the graphics resolution shown below to allow them to fit on the screen.
|Processor||1GHz or faster 32-bit (x86) or 64-bit (x64) or equivalent †|
|Memory||At least 4Gb|
|Disk space||1Gb for installation and reasonable selection of data|
|Graphics||At least 1024x768 resolution ◊|
† Easy-PC does not currently make use of multiple cores or processors.
◊ for 3D View, hardware acceleration for Open-GL may enhance performance.